When you buy a suited OMF mattress protector at the same time as your OMF mattress, your mattress is covered by the OMF 200 night comfort guarantee. If for any reason, after using the mattress for a minimum of 14 nights you are not completely happy with your new mattress feel, please contact your store for further instructions. If eligible, OMF will then exchange your mattress for another comfort level or model in our range subject to terms and conditions set out at the time of purchase.
Real People In Real Shops
Our friendly mattress experts each have over 200 hours of training, so they're the perfect people to help you choose your mattress.
Even if you choose to buy online it's nice to know we're here to help if you need us.
Call during business hours and one of our local mattress experts will be happy to talk you through your online search.
Some online "bed in a box" mattress companies would have you believe that one mattress fits all. But the truth is not everybody sleeps the same way and we don't all have the same body. That's why OMF offer a comprehensive range of mattresses so, like Goldilocks, you're sure to find the one that's just for you.
200 Night Comfort Guarantee
- MINIMUM GUARANTEE PERIOD - fourteen (14) nights from time of pick up or delivery.
- YOU MUST purchase a waterproof mattress protector in the same transaction as the mattress purchase, or the Comfort Exchange will be null and void.
- The mattress WILL NOT BE ACCEPTED for the 200 Night Comfort Guarantee if it is damaged or soiled (except for fair wear and tear).
- No Comfort Guarantee on floor / display models, special sizes, Trundle Beds or Motion Bed Frames.
- No refund or store credit given should a mattress of lesser value be selected. Customer is to pay the difference if a higher priced mattress is selected.
- Comfort Exchange is applicable for a single instance.
- Additional delivery and collection fees will apply for changes.
Comprehensive Mattress Warranties
All OMF mattresses come with a comprehensive warranty ranging from 1 to 10 years. Your warranty guarantees that any OMF mattress sold with structural flaws, faulty parts or inferior workmanship will be replaced or repaired at no cost to the buyer. That should help you sleep even easier.
“I would have picked that one (OMF) anyway, and saved a grand!”
“I'd take home the OMF, you'd be crazy not to.”
“$1000 less than you would pay for the same thing! 100% OMF”