Terms and Conditions of Purchase

Binding terms:
You may order goods sold by Original Mattress Factory Pty Ltd (ABN 49116339470), (“our”, “us” or “we”) ("Products") by selecting them and submitting an order through our website ("Site"). The Site includes all web pages under or forming part of the domain name www.omf.net.au. By placing an order for Product(s) through the Site you agree to the terms and conditions set out below ("E-Commerce Terms") in addition to the Terms of Use applicable to the Site.


Placing an order:
Any order for a Product placed through the Site is an offer by you to purchase a particular Product for the price shown on the Site at the time you place the order. All orders are subject to confirmation of the availability and the price of each Product. If we revise, or do not confirm the availability or the price of a Product, you may cancel your order for that Product.
You may elect to collect the Product(s) you order, or to have them delivered to a nominated delivery address. A fee may apply for the delivery. Online only/Dropship classified items are not available for pick up.
We provide an estimated delivery or collection timeframe after the checkout processes. We will confirm the actual delivery or collection time after the order has been placed. The Site may contain typographical errors or other errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without notice. We reserve the right to refuse to fill any orders that you may have placed based on information on the Site that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.


Product specifications:
Features and specifications of Products described or depicted on the Site are subject to change without notice. All weights and dimensions mentioned are approximate.


All Product prices are quoted inclusive of GST. You agree to pay all taxes (including GST) payable in connection with this contract.
Delivery costs will also be charged on orders delivered to you. The delivery fee payable for your order depends on the Product(s) you order, your location and the size of your order.
All charges payable in relation to an order are clearly displayed in the 'Total' during the checkout process prior to placement of an order.

Payment and Payment methods:
We currently accept payment by:

  • cash, Visa, MasterCard, Zip Money, Afterpay, Humm, direct debit, cheque or financing for orders placed in store; and
  • Visa, MasterCard, Paypal, Afterpay, Humm, Zip Money and Hello Clever for orders placed online.

You authorise us to debit the amount that is payable in respect of an accepted order from you in accordance with your nominated payment method.
You must not pay, or attempt to pay, for a Product using any fraudulent or unlawful means.
Your nominated payment method may trigger fraud prevention protocols. In the event that this occurs, we may contact you to confirm additional details, or cancel the transaction.
To the extent permitted by law, we (and our assignees) exclude all liability for any loss or damage suffered or incurred by you (whether directly or indirectly) where a credit card, Paypal or eWay account is used fraudulently or in an unauthorised manner.
We will endeavour to process online payments within a reasonable time. We would typically expect to process payments within five business days.

Acceptance or Rejection of an order:
When you place an online order to purchase Product(s), we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is an acknowledgement that we have received your order and does not confirm acceptance of your offer to buy the Product(s) ordered. We only accept your offer and conclude the contract of sale for Product(s) ordered by you, when we have processed your order and issued a sales invoice to you (the "Customer Invoice E-mail").
You consent to receive sales invoices electronically for online orders. Electronic invoices will be emailed to the email address provided by you in relation to the order.
We may reject all or any part of your order without liability to you for that rejection if:

  • a product in that order is not available.
  • there is an error in the price, or the description of the Product posted on the Site.
  • the order triggers fraud prevention protocols; or
  • we believe that to do so is otherwise necessary or expedient.

If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you place the order.
Each order placed for Product(s) through the Site that we accept results in a separate binding agreement between you and us for the supply of those Product(s).
For each order accepted by us, we will supply the Product(s) in that order to you in accordance with these E-Commerce Terms.

Cancelling an order:
We may cancel all or any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:

  • a Product in that order is not available.
  • there is an error in the features, specifications or price of a Product posted on the Site for a Product in that order; or
  • we reasonably believe your order has been placed in breach of these E-Commerce Terms.

You may cancel an order (whether it is accepted by us or not) by contacting the store indicated on your Order Confirmation Email during trading hours at any time prior to the dispatch of that order (as notified to you by email).
On cancellation of an order, we will refund your payment to you. If we cannot stop the shipment of the order at the time of cancellation, then you will be required to refuse delivery or return the Product(s) in order to receive a refund.
Any refunds resulting from an order cancellation will be processed in accordance with our Return Policy, which is incorporated by reference into these E-Commerce Terms.

Risk and title:
Title and risk in a Product passes to you on delivery or collection of the Product, as the case may be.