Free Delivery and Return Free Delivery and Return

We work with our logistics partners to ship your Emma products to your front door free of charge!

10-Year Warranty 10-Year Warranty

A mattress is like having a life-long friend. And because we have so much trust in ours, we give all our Emma mattresses a 10-year manufacturer warranty.

100-Nights Trial 100-Nights Trial

Try out the Emma Mattress risk-free for 100-night trial! If it's not for you, we'll give you a full refund and handle the returns at no cost to you.

LIFE CHANGING SLEEP

Designed by sleep experts, our top-notch quality mattresses are made using the most advanced technologies.

Bringing hassle-free sleep to all Aussies!

Our super clever and easy-to-move cardboard packaging saves you time setting up so you can be snuggled up in bed quicker! Our mattress covers can be easily removed and popped in the wash, giving you a smoother sleep experience overall!

  • DESIGNED BY SLEEP EXPERTS

    The Emma mattress is the product of our sleep experts and researchers' hard work. We used Germany’s top engineering and neuroscience expertise to make sure you get the best snooze of your life.

  • GUARANTEED SAFETY FOR EVERYONE

    Each layer of the Emma Comfort Mattress complies with the OEKO-TEX® Standard 100 - Class 1 (Certificate Number: 16.0.93305). This certification guarantees that our product is free of harmful substances and is safe for babies and toddlers. That means it’s good for you and our earth too!

FAQ's

Emma Comfort Premium Mattress

What makes the Emma Mattress special?

Emma smoothly combines high-quality materials to create a dream-like mattress that conforms to every body type. Through the combination of their extensive research and advanced foam technology, Emma allows you to get the comfiest sleep possible. The Emma mattress offers point-elastic caving that enables an ideal and unique fit for your body. As a result, your spine stays straight while at the same time offering you the necessary amount of support and comfort. The innovative eco-friendly top layer optimally relieves the individual body parts and guarantees a cooling effect while you sleep thanks to its breathability. The high quality foams used to make Emma are created in Germany. The processed materials are all fine, durable and produced at top quality facilities.

How is the Emma Mattress shipped?

In the last step of production, the Emma Mattress is vacuum-packed and rolled into a stylish box. Emma ship throughout Australia directly to your front door using our courier.

How does the 100-Night Trial work?

You can comfort test any Emma product purchased from us for 100 days to decide whether or not you are satisfied with it. If you realise that Emma is not right for you, the customer service team at support@emma-sleep.com.au.
We will arrange a pick-up date with you and as well as a full refund via the store you purchased from. However, we do ask that you give yourself time to get used to your new mattress. We recommend testing Emma for at least 3 - 4 weeks before sending it back.

Should I test the mattress first in person before purchasing?

Whilst we believe the Emma mattress provides an exceptionally relaxing and comfortable sleep to 99% of our customers. We also want to make sure your mattress-buying experience is as simple and carefree as possible. That is why we offer you the chance to test the Emma mattress for 100 days risk-free. If you do not enjoy it, simply e-mail us and we’ll pick it up free of charge.
For the 1% of customers, we have the Emma collection on display at an OMF store near you that can offer you the ability to comfort test the Emma Mattress.

Where can I test an Emma Mattress?

To ensure you are 100% comfy, you can try an Emma mattress before you buy at ALL OMF Stores.

When does the 100-night trial start?

It starts from the day you receive your Emma mattress. Once it's been
delivered to your address, you can test it risk-free for 100 days.

How can I return my mattress within the trial time?

If you want to return your Emma mattress, simply email our customer service team at support@emma-sleep.com.au. We will arrange the pickup of your mattress by our return partner at zero cost to you. We will process your refund as soon as Emma warehouse team let us know that they received the return.

Do you accept the mattress back in any condition within the 100 Night Trial?

We would require that your Emma mattress is wrapped in it's plastic packaging prior to collection.

We would also appreciate if the mattress is returned in good condition. Any mattress that has mould, dirt, stains, smells, or bed bug infestations is no longer eligible for a mattress return or replacement.

When does the 10-year warranty start?

The warranty begins when you receive your Emma mattress.

What does the 10-year warranty cover?

The 10-year warranty covers dimensional stability and durability of the core materials. For more information, please check our Terms and Conditions.

Can I order other items with my Emma mattress?

Yes, you can order other items with your Emma mattress, in one transaction. In this instance you will get split delivery because Emma ships direct to you, whilst other items will come from other warehouses and will ship separately.